FLD is a furniture retailer．It has 460 shops and 20000 employees．Internal recruitment is used when recruiting new shop managers．The Managing Director wants to know whether job rotation is the best method of motivation for a large business to use．The Finance Director is reviewing FLD＇s income statement．An extract is shown in Table 2．1．She is concerned that FLD＇s gross profit is decreasing． Do you think job rotation is the best method for a large business to use to motivate its employees? Justify your answer. .......................................................................................................................................
Exam No：0450_s25_qp_12 Year：2025 Question No：2(e)
Answer:
Award up to 2 marks for identification of relevant points. Award up to 2 marks for relevant development of points. Award up to 2 marks for a justified decision as to whether job rotation is the best method for a large business to use to motivate its employees.
Points might include:
Job rotation:
- More flexible/gain new skills [k] leading to higher productivity [an]
- Can cover/replace others when someone is absent [k] so may be able to meet an order on time [an]
- Makes the work more interesting/less boring for employees [k] so lower absenteeism/labour turnover/increase productivity [an]
- Increased training needed \([\mathrm{k}]\) increasing costs/expenses [an]
- Workers may not be willing/able to do different tasks [k] lowering quality/increasing waste/leading to mistakes [an]
- Takes time to switch to/learn different tasks [k]
Other methods might include:
- Job enrichment [k] adding more responsibilities/challenging work/making workers feel more valued/recognised/trusted [an]
- Bonus [k] only pay out if target reached [an]
- Praise [k] involves no additional cost [an]
- Training [k] which provides new skills [an]
- Promotion (opportunities) [k]
Other appropriate responses should be credited.
Justification might include:
One advantage is the work is less boring for employees [k] which can lower absenteeism [an]. Another method is increasing wages [k] but this will increase expenses [an]. Job rotation is best for a large business because lower absenteeism would reduce costs of bringing in additional employees [eval] which could offset the higher labour costs for a large business which is likely to have many employees [eval].
Points might include:
Job rotation:
- More flexible/gain new skills [k] leading to higher productivity [an]
- Can cover/replace others when someone is absent [k] so may be able to meet an order on time [an]
- Makes the work more interesting/less boring for employees [k] so lower absenteeism/labour turnover/increase productivity [an]
- Increased training needed \([\mathrm{k}]\) increasing costs/expenses [an]
- Workers may not be willing/able to do different tasks [k] lowering quality/increasing waste/leading to mistakes [an]
- Takes time to switch to/learn different tasks [k]
Other methods might include:
- Job enrichment [k] adding more responsibilities/challenging work/making workers feel more valued/recognised/trusted [an]
- Bonus [k] only pay out if target reached [an]
- Praise [k] involves no additional cost [an]
- Training [k] which provides new skills [an]
- Promotion (opportunities) [k]
Other appropriate responses should be credited.
Justification might include:
One advantage is the work is less boring for employees [k] which can lower absenteeism [an]. Another method is increasing wages [k] but this will increase expenses [an]. Job rotation is best for a large business because lower absenteeism would reduce costs of bringing in additional employees [eval] which could offset the higher labour costs for a large business which is likely to have many employees [eval].
Knowledge points:
2.1.1.1. Why people work and what motivation means
2.1.1.2. The benefits of a well-motivated workforce: labour productivity, reduced absenteeism and labour turnover
2.1.1.3. The concept of human needs, e.g. Maslow’s hierarchy
2.1.1.4. Key motivational theories: Taylor and Herzberg
2.1.2.1. Financial rewards, e.g. wage, salary, bonus, commission and profit sharing
2.1.2.2. Non-financial methods, e.g. job enrichment, job rotation, teamworking, training, opportunities for promotion
2.1.2.3. Recommend and justify appropriate method(s) of motivation in given circumstances
Solution:
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