Consider the following two benefits for TSE of having a well-motivated workforce. Which benefit is likely to be the most important to TSE? Justify your answer. - Reduced absenteeism - Lower labour turnover Reduced absenteeism: . . . . . . . Lower labour turnover: . . . . . . . Conclusion: . . . . . . .

Business
IGCSE&ALevel
CAIE
Exam No:0450_s25_qp_22 Year:2025 Question No:1(b)

Answer:

Justification might include:
- Reduced absenteeism is the most important benefit as when skilled employees are absent then other workers will need to move across and do their job, or the production will stop and output will be reduced. Lower labour turnover is less important as employing new workers can bring new ideas to TSE which can help to make the business more successful in the future.
- Lower labour turnover is the most important benefit as TSE will not keep losing employees and will not need to spend time and money on recruiting and training new employees to operate the automated production line. This is likely to reduce costs for TSE.



Knowledge points:

2.1.1.1. Why people work and what motivation means
2.1.1.2. The benefits of a well-motivated workforce: labour productivity, reduced absenteeism and labour turnover
2.1.1.3. The concept of human needs, e.g. Maslow’s hierarchy
2.1.1.4. Key motivational theories: Taylor and Herzberg
2.1.2.1. Financial rewards, e.g. wage, salary, bonus, commission and profit sharing
2.1.2.2. Non-financial methods, e.g. job enrichment, job rotation, teamworking, training, opportunities for promotion
2.1.2.3. Recommend and justify appropriate method(s) of motivation in given circumstances

Solution:

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