Evaluate whether an ability to motivate others is the most important role of a hotel manager.

2.2.1.1 the need to motivate employees to achieve the objectives of a business

2.2.2.1 a simple explanation of human need

2.2.2.2 how human needs may or may not be satisfied at work

2.2.3.1 the ideas of the main content theories (Taylor, Mayo, Maslow, Herzberg and McClelland) and process theory (Vroom)

2.2.4.1 the theories in practical situations

2.2.4.2 different payment methods: time based, salary, piece rates, commission, bonuses, profit sharing, performance-related pay, fringe benefits

2.2.4.3 different types of non-financial motivators: training, opportunities for promotion, development, status, job re-design, team working, empowerment, participation, job enrichment

2.2.4.4 ways in which employees can participate in the management and control of business activity