HYT is a travel business which sells holidays. One of its objectives is growth. Last year HYT completed a takeover of one of its competitors. External sources of finance were used to fund this growth. HYT now has 460 shops and 4000 employees. The Human Resources Director knows there are benefits and limitations for a business of having full-time employees. HYT's managers use ideas from Herzberg's motivational theory to keep employees motivated. Good internal communication is important for HYT. Using Herzberg's theory, state whether each of the following would be classed as a hygiene factor or as a motivator. Working conditions: Wages: Opportunities for promotion: Relationship with supervisor: .......................................................................................................................................

Business

IGCSE&ALevel

CAIE

Exam No：0450_s25_qp_13 Year：2025 Question No：4(c)

Answer:

Award 1 mark per correct answer (max 4).
Working conditions: hygiene
Wages: hygiene
Opportunities for promotion: motivator
Relationship with supervisor: hygiene

Knowledge points:

2.1.1.1. Why people work and what motivation means

2.1.1.2. The benefits of a well-motivated workforce: labour productivity, reduced absenteeism and labour turnover

2.1.1.3. The concept of human needs, e.g. Maslow’s hierarchy

2.1.1.4. Key motivational theories: Taylor and Herzberg

2.1.2.1. Financial rewards, e.g. wage, salary, bonus, commission and profit sharing

2.1.2.2. Non-financial methods, e.g. job enrichment, job rotation, teamworking, training, opportunities for promotion

2.1.2.3. Recommend and justify appropriate method(s) of motivation in given circumstances

Answer:

Knowledge points:

Solution:

Related Question